Common Questions About Our Terms
If you breach our terms — such as using multiple accounts, depositing from someone else's payment method, or colluding with other players — we reserve the right to suspend or close your account immediately. Pending payouts may be forfeited. We'll notify you of the reason and suspension period where possible.
Yes. Update your name, email, phone and payment method anytime in your account settings. Changes to payment details take effect on your next deposit. If you need to change your registered address, contact support to verify your identity first.
Deposits must come from an account registered in your name. Each payment method has minimum and maximum limits shown at checkout. Deposits clear instantly for QRIS and DANA; OVO and GoPay typically process within two minutes. Refunds are sent to the original payment method.
Withdrawals are processed within 24 hours of successful verification. Funds are transferred to your registered payment method — DANA, OVO, GoPay or bank account — and usually arrive within one business day. Large withdrawals may require additional identity checks.
We can close your account if you breach our terms, fail verification checks, or don't log in for 12 months. Accounts closed for inactivity can be reopened by contacting support. If we suspect fraud or money laundering, we may freeze your account and may not provide advance warning.
Contact our support team immediately via chat, email or phone if you suspect unauthorized access, unusual transactions or account compromise. We'll review your account activity within two hours and take steps to secure it. Change your password before reaching out.
We use your data to verify your identity, process deposits and withdrawals, comply with local law, and improve our platform. We do not sell your data to advertisers or third-party marketers. Your data is encrypted and retained securely for seven years after account closure, then deleted.
